Start Free Trial
Office

Toronto: 1200 Bay St. M5R 2A5
NY: 260 Madison Ave. 10016

Email

mgmt@elevenviral.com

Follow us

Contact Us

Terms & Conditions

Last Updated: November 16th 2023

Welcome to Eleven Viral. By accessing our website (https://elevenviral.com), you agree to be bound by these Terms and Conditions. Please read them carefully.

Acceptance of Terms
By using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our site.

Changes to Terms
We reserve the right to modify these Terms at any time. We will post any changes on this page and encourage you to review it periodically. Your continued use of the website after changes indicates your acceptance of the new Terms.

Privacy Policy
Our Privacy Policy describes how we handle the information you provide to us when you use our services. By using our website, you agree to the collection and use of this information in accordance with our Privacy Policy.

Marketing Communications
You may receive marketing communications from us. If you wish to opt out of receiving such communications, you can use the unsubscribe link provided in our emails.

Refund Policy & Growth Guarantee
At Eleven Viral, our commitment is to provide exceptional growth services for your Instagram account through our celebrity and mega-influencer campaigns. Our refund policy is designed with fairness and transparency in mind, ensuring that your investment in our services is respected and valued.

12-Month Growth Delivery Period: We allocate a period of up to 12 months to deliver the promised growth to your Instagram account.

Prorated Refund for Undelivered Growth: If, after 12 months, the agreed-upon growth target is not fully met, we offer a prorated refund. This means if the guaranteed growth was 100,000 followers and your account grew by 90,000 followers, you are entitled to a 10% refund of your total order cost. The refund percentage corresponds directly to the shortfall in growth from the guaranteed amount.

Limitation of Guarantee: Our guarantee specifically applies to follower growth. Other deliverables or aspects of the campaign, such as engagement rates, content quality, or specific post outcomes, are not covered under this guarantee.

Growth Guarantee

Influencer Campaigns: While we strive to incorporate specific influencers as requested for your campaign, their participation cannot always be guaranteed. Delays or unavailability may occur due to circumstances beyond our control.

No Refund for Influencer Changes or Delays: In cases where a specific influencer is unable to participate or there are delays in their involvement, we will not issue refunds. Instead, our guarantee focuses on achieving the promised growth, which will be pursued through other celebrities and mega-influencers in our extensive roster.

Flexibility in Influencer Selection: Our primary commitment is to your growth target. We maintain the flexibility to adjust influencer participation as necessary to ensure that your growth objectives are met within the 12-month period.

No Refund for Delays or Influencer Changes: We understand that changes or delays can be inconvenient, but these will not be grounds for a refund. Our focus remains steadfast on achieving the growth targets, regardless of any changes or delays in influencer involvement.

In summary, Eleven Viral assures you of a dedicated effort to meet your social media growth goals. Our refund policy and growth guarantee are designed to provide you with assurance and confidence in our services, recognizing the importance of your investment in social media growth. Should you have any questions or need further clarification, please do not hesitate to contact us.

User Conduct
You agree not to use the website in a way that:
> Is illegal, fraudulent, or harmful.
> Infringes on anyone’s rights, including intellectual property rights.
> Transmits or sends unsolicited communications.

Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Eleven Viral or its content suppliers and protected by intellectual property laws.

Limitation of Liability
Eleven Viral will not be liable for any damages that arise from using this website, its content, or services.

Governing Law
These Terms are governed by USA, Canada, and International law. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of Canada/USA.

Contact Us
If you have any questions about these Terms, please contact us at mgmt@elevenviral.com.

It is your responsibility to review these Terms and Conditions periodically for updates.